Voice Biometric Authentication for Contact Centers
Ground-breaking advancements in AI have made voice biometrics the fastest-growing technology for modern contact centers. It can dramatically enhance security,
Contact Center Solutions
Delight Your Customers,
Inspire Your Team
Make experiences effortless, seamless, and context-driven— personalized across all touchpoints for customers and the employees who serve them.
Your Customers
The most memorable experiences come from making an effort to be closer to those that interact with your organization and making them feel that every interaction is tailored just to them.
- Drive higher first contact resolutions
- Provide meaningful, omnichannel experiences
- Offer consistent levels of service
- Proactively communicate to achieve results
- Make every interaction count
Increase satisfaction and loyalty - Empower customers to “help themselves”
Your Team
Engaged, empowered employees in your contact center have a direct and positive impact on the customer experience.
- Attract and keep your ideal workforce
- Accelerate training & user-adoption
- Unify your team
- Cultivate high-performing agents
- Support remote working
- Ensure work-life balance
- Relieve agents of repetitive tasks
- Equip agents with insightful customer data
Customer Experience
at Cerium
We believe that as your vendor partner, the experience you receive from Cerium is equally as important as the experience you want to provide your customers.
Our Approach
Our approach is to understand your organization, your business goals, and your desired journey across all touchpoints, so we can design and deploy the best solution(s) to help deliver and manage that exceptional experience.
Our Expertise
Drawing on over three decades of experience designing, implementing, integrating, and optimizing contact centers for organizations, you will get the best and broadest customer and employee experience capabilities — and a partner who is with you all the way.
Give Your Customers
Everything They Expect
Artificial Intelligence
With an AI-powered contact center, employees and customers can leverage the latest in AI and machine learning to achieve exactly what is needed in the moment.
Omnichannel
Today’s consumer wants to connect using voice, chat, email, text, social, and self-service options. Provide a seamless experience across all devices and touchpoints.
Workforce Optimization
Workforce management (scheduling, forecasting, etc.) and quality management (call/screen recording, surveys & evaluations, etc.).
Chat
Chat with prospects and customers for personal, real-time interactions.
Reporting & Analytics
Visibility across all channels to ensure operation at peak performance and make data-driven business decisions.
User Adoption
Ensure a smooth transition and a quicker return on your investment with innovative user adoption strategies.
Integrations & Apps
Extend your contact center tech stack — from CRM integrations to fresh ways to use artificial intelligence and automation.
Self-Service/Bots
Give your customers 24/7 self-serve assistance with intelligent automation.
Contact Center Assessments
Cerium contact center assessments uncover new opportunities for revenue, reveal inefficiencies, and remove friction from your customer experience.
Contact Center Assessments:
- Contact Center Customer Experience Assessment
- Contact Center Planning Engagement
- Multi-Channel Contact Center Strategy Development
- Operation Performance Assessment
- Standard Assessment
- Rapid Business Assessment
- Metrics Assessment
- Workforce Management Assessment
- Quality Management Program Assessment
- Call Routing Optimization
- Call Routing Tune-Up
Set your agents up for success and transform your customer experience.
Cerium’s experience Contact Center assessments provide you with a 360-degree view into the strengths and weaknesses of your contact center. They offer practical recommendations for realizing short-term gains, as well as implementing best practices that ensure your contact center’s success over the long haul. Cerium has a wide range of assessment options that produce measurable results. We offer standard assessments as well as customized consulting engagements, tailored to meet your organization’s specific requirements.
Announcing our
Partnership with Genesys
Delight your customers, inspire your team, and offer personalization on every channel, anywhere, anytime, with Cerium & Genesys.
Aligned with
Industry-leading Manufacturers
Choose the flexible deployment model that meets your business needs, whether it’s 100% as-a-service, a hybrid approach, or an on-premises solution.
A leader for omnichannel customer experience & contact center solutions
Become a high-performing, agile contact center focused on the customer experience
A Leader in Contact Center, Unified Communications & Cloud Business Solutions.
Workforce Optimization Suite
A Global Leader in Actionable Intelligence
Other Contact Center Resources
Read More »
Contact Center Myth Busters
Welcome to the third season of Cerium’s Myth Busters with a focus on the Contact Center. Join Kate Dougherty, Director
Contact Center Channel of Choice
Meet your customers where they want to be met, or lose their business I recently legally changed my name, and
