Managed IT Services & Support
24×7 IT support for your mission-critical systems
Cerium’s Support Center certified IT professionals are available 24/7/365 via phone, email, web chat, or our secure self-service web portal (Cerium 1463°). With remote and on-site support options for responding to critical events to minimize downtime and ensure business continuity.
Proactive IT managed services tailored to your business needs.
Our client-centric approach to managed IT services provides peace of mind:
- 24/7 monitoring and maintenance of your mission-critical systems by certified experts frees up your IT staff to focus on more strategic issues.
- Proven processes and methodologies for anticipating issues and acting preemptively to ensure your networks and devices are continuously optimized and protected.
- Flexible packages with transparent, predictable costs tailored to meet today’s challenges and prepare your organization for the future without locking you into long-term obligations.
Managed Services Case Study
Cerium Networks & Healthcare Resource Group: A Managed Services Partnership
There have been over 14 years of history between Healthcare Resource Group (HRG) and Cerium Networks. CFO of HRG, Kris Ditzier, explains why managed services and support has been the most impactful for HRG. Cerium provides IT support and monitoring services, allowing HRG to focus on the most challenging work.
With Cerium’s proactive
managed services, you get:
Support transitioning from break-fix to a managed services model
Predictable, affordable monthly pricing — no hidden charges
Intuitive dashboard providing real-time visibility to all monitored devices
Customized KPI reporting that measures performance against SLA benchmarks
Monthly consultation and business review with metric reporting
Continuous recommendations and best practice guidelines
Access to the Cerium 1463° Support Portal to track and manage trouble tickets
Planning & Assessment
Define what's possible with up-front planning focused on business value and structured delivery.
Define What's Possible
Take stock of the technology you have, understand how it’s used, determine what your future direction should be, and develop a roadmap to get there.
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Integration & Optimization
Helping organizations accomplish their business goals by helping to plan, configure, and implement today's technologies.
Doing it Right the First Time
Leveraging automation and software-defined solutions to help clients scale, reduce risk, and return value to the business operations.
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Managed Services
Proactive managed services tailored to our client's business needs.
Peace of Mind
Prevent IT problems from occurring before they can disrupt business operations.
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Cybersecurity
Reduce organizational risk, maintain compliance and make confident technology decisions.
Assess the Risks
We work with our clients to develop, implement and optimize a cybersecurity strategy that’s customized, complete, compliant, and ready for what’s next.
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User Adoption
Successful adoption is the single most important factor impacting the return on technology investments.
Utilization
Successful adoption is the single most important factor impacting the return on technology investments.
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Cerium as a Service
When clients need our broad & deep expertise and the flexibility to use us on an as-needed basis.
Simple & Flexible
A simplified approach to Cerium’s deep business and technical talent. Cerium as a Service is a pre-determined block of time that can be used for engaging the right resource at the right time.
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Select the level of Managed IT Services that best fits your needs
Regardless of which service level you choose, you’ll always have 24/7 access to our dedicated managed services team. A team that will free you up so you can focus on your core business, while we keep your business technology stable and secure.
UNIVERSAL
For organizations with IT engineering resources, but still need a little help
ADVANCED
For organizations that want to extend their IT engineering resources team
ELITE
For organizations with limited IT resources, and need more hands-on support
UNIVERSAL | ADVANCED | ELITE | ||
|---|---|---|---|---|
MONITOR | 24×7 Proactive Monitoring & Management RMM Ticketing Integration Threshold Optimization Client Portal Access Help Desk Support | |||
OPERATE | Support Engineering Team Vendor Escalation Management Escalation ManagementSystem Diagrams Runbook Documentation Product Awareness | |||
REMEDIATE | Problem Management Device Action Plans Operating Procedures Change Management Participation | |||
FORTIFY | Major Incident Management Backup Completion Log & Event Review Product Expertise — Tier 3 Change Management Critical Service Verification | |||
ENHANCE | Stability Maintenance Performance Analysis Project Road Map Planning Recommendations / Trending Issues Virtual Operations Management | |||
CUSTOM | Preventative Maintenance Upgrades Scripting & Automation Business Service Mapping Standard Changes Tier 3 Standard Changes Tier 2 Standard Changes Tier 1 |
Our Team
The CSC supports mission-critical business operations such as medical, utility and emergency response organizations requiring the CSC to be staffed 24/7/365 by manufacturer-certified technology professionals. If our CSC engineers can’t resolve your issue promptly, they have the inside track for escalating it to an advanced-level technician who can resolve it to your satisfaction.
Cerium 1463°
The CSC self-service portal (Cerium 1463°) provides remote access for creating and modifying support tickets, view resolved tickets and past alarms. The Cerium 1463° portal incorporates advanced Web technologies that make it easy to create, view, and change support tickets from any location on any mobile device.
